Subject: Daily performance summary for LiveSalesman team for Sep 2nd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 3 Sep 2021 09:05:12 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 2nd, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 4 | 9 | 2 | 15
Hasan Nour | 1 | 0 | 9 | 1 | 11
Hassan Saeed | 0 | 1 | 13 | 4 | 18
Yahkoob Erachat | 0 | 4 | 13 | 6 | 23
Amir Aziz | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 1 | 0 | 0 | 0 | 1
Maryam Harthy | 0 | 10 | 0 | 0 | 10
Mohammed Ali | 2 | 0 | 0 | 0 | 2
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 22 | 6 | 28
Asma Salem | 0 | 3 | 6 | 0 | 9
Khaled Sufian | 0 | 2 | 6 | 0 | 8
Rashid Rashoud | 0 | 2 | 5 | 0 | 7
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 12 | 0 | 12
Javed Aslam | 0 | 0 | 6 | 3 | 9
RAMI KASSAM | 0 | 0 | 28 | 1 | 29
Saleh Ahmed | 0 | 0 | 19 | 7 | 26
Limia Alqarny | 0 | 0 | 0 | 11 | 11
samah Alharby | 0 | 0 | 0 | 4 | 4
Abdulmajeed Alanzy | 0 | 1 | 2 | 1 | 4
Grand Total | 4 | 27 | 150 | 46 | 227

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 6
| Delivery Related | (blank) | 4
| | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 1
| | Delivery Status | 88
| | Partial Delivery | 1
| | Reschedule Delivery | 3
| Product Complaint | (blank) | 3
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 13
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 2
| | Refund for Other reason | 2
| | Refunds after Return | 4
| | Return item not received | 1
| | Return Request Initiation | 3
Customer Services Total | | | 138
No Answer | No Answer | No Answer | 3
No Answer Total | | | 3
PreSales | Other Enquiry | Offers | 1
| | Payment Methods | 1
| | Store Availability | 1
| | Using Shukran Points | 1
| | Website/App Issues | 2
| Product Related | Product Specification | 9
PreSales Total | | | 15
Grand Total | | | 156

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 4 | 0 | 0 | 0 | 0 | 0 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 8 | 8 | 7 | 4 | 1 | 9 | 37
Hasan Nour | 1 | 0 | 0 | 1 | 1 | 6 | 9
RAMI KASSAM | 13 | 3 | 2 | 1 | 0 | 1 | 20
Mohd Iqbal | 17 | 1 | 1 | 3 | 1 | 2 | 25
Javed Aslam | 5 | 0 | 0 | 1 | 1 | 0 | 7
Saleh Ahmed | 6 | 2 | 1 | 0 | 2 | 0 | 11
Hassan Saeed | 3 | 0 | 0 | 1 | 0 | 0 | 4
Malek Hosan | 8 | 0 | 1 | 1 | 0 | 0 | 10
Abdulmajeed Alanzy | 1 | 3 | 1 | 0 | 0 | 0 | 5
Mohammed Abdulwahed | 2 | 0 | 1 | 0 | 0 | 0 | 3
samah Alharby | 2 | 0 | 0 | 0 | 0 | 0 | 2
Limia Alqarny | 10 | 0 | 0 | 0 | 0 | 0 | 10
Grand Total | 76 | 17 | 14 | 12 | 6 | 18 | 143

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 1 | 1 | 2 | 0 | 2 | 6 | 12
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 1 | 1
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 3 | 3
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 3 | 4
samah Alharby | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohammed Abdulwahed | 4 | 1 | 0 | 0 | 0 | 0 | 5
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Maryam Harthy | 1 | 0 | 0 | 0 | 0 | 0 | 1
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Rashid Rashoud | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 9 | 2 | 2 | 2 | 3 | 13 | 31

Please feel free to reach out for any further clarifications.