Subject: Ticket do not open from Pending
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>
Cc: ashish dabral <[email-masked]>
Date: Thu, 2 Sep 2021 19:14:03 -0700 (MST)

Hi Sir, 

PFB some examples for pending tickets which do not change to Open status after the SLA is over. 

As per the procedure when we keep tickets pending with SLA due date it should automatically open in agents queue. 

169017 
167639 
168667 
169016 
168013 

Regards, 
Pritish Nandi