Subject: [Talkdesk Inc.] Re: epos - Ticket not created in zendesk
From: "Christina Tonkonogaya (Talkdesk Inc.)" <[email-masked]>
To: Ashish <[email-masked]>
Date: Thu, 02 Sep 2021 18:03:29 +0000

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Your request (302302) has been updated. To add additional comments, reply to this email.

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Christina Tonkonogaya, Sep 2, 2021, 19:03 GMT+1

Hi Ashish, 

Raquel brought this to my attention. 

Can you confirm which agent is receiving this error?

Can you also confirm that the agent is logged into Zendesk and the CTI Connector? You can find more information on this [here](https://support.talkdesk.com/hc/en-us/articles/360046854391-Using-Relate-to-Ticket-in-Talkdesk-for-Zendesk).

Kind Regards,
Christina
Technical Support Specialist

Join the Talkdesk Community.
Your space to connect, collaborate, and celebrate CX Innovation.
[Learn more](https://www.talkdesk.com/customer-community/)

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Ashish, Sep 2, 2021, 7:10 GMT+1

Hello Requel,

We are getting the below error. However, the zendesk is working fine.

Regards,
Ashish Dabral

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Attachment(s):
28050.09999999404 - https://support.talkdesk.com/attachments/token/Fwsza9cGtr3iDVKIW6ti8MA8A/?name=28050.09999999404

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Raquel Ceia, Aug 27, 2021, 7:43 GMT+1

Hello Ashish,

Thank you for reaching out to us. 

Would you be so kind to provide more details about the reported issue?

Looking forward to hearing from you.

Raquel Ceia
Technical Support Representative

Join the Talkdesk Community.
Your space to connect, collaborate, and celebrate CX Innovation.
[Learn more](https://www.talkdesk.com/customer-community/)

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Ashish, Aug 27, 2021, 7:16 GMT+1

Ticket not created for inbound call

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