Subject: Tech Support Candidate - Shalini Shalini
From: Shalini Shalini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Sep 2021 10:40:41 -0400

| | Tech Support Test

Name | Shalini Shalini
E-mail | [email-masked]
Phone Number | (+91) 7781977663
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly i'll restart my device and then will  check my internet connection works properly or not
If not then will checl if the website is down only for me or for everyone , if it's only on my Computer then will take help of my senior

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Put the speaker in pairing mode

2 Switch on Bluetooth on

mobile phone

3 Wait for the phone to connect

4 Connect and Play music

What according to you makes you a good candidate for customer service or technical support job? | I am patient and i have a good understanding of others people and their problem
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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