Subject: Tech Support Candidate - Pragati Natham
From: Pragati Natham <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Sep 2021 06:17:44 -0400

| | Tech Support Test

Name | Pragati Natham
E-mail | [email-masked]
Phone Number | (91) 9354303934
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mirzapur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | S.K.Innovation engineering Pvt Ltd | Engineer | 31december | 16k
Previous Employer 2 | K Infotech | Service desk support | 30september |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First figure out where the problem is make sure if it is happening in this website or happening in others also.
Check out the internet connection.
Then try to clear browser's cache and cookies.
Then check out  weather website is showing proper images or not and fix it and update it.
Reset the default user agent

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the setting button then nevigate to connect the device turn on the Bluetooth toggle and  paired it and once the mobile connected by pairing it will automatically connect next time.
What according to you makes you a good candidate for customer service or technical support job? | I am humble and polite. Knowledge of troubleshooting I have.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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