Subject: Tech Support Candidate - Gurmeet Dehma
From: Gurmeet Dehma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Sep 2021 05:05:33 -0400

| | Tech Support Test

Name | Gurmeet Dehma
E-mail | [email-masked]
Phone Number | (+91) 9958381947
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Badarpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Creative infolink pvt. ltd | Desktop Support engineer | | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Try to check the internet connectivity. Try to check the uel correction. Try to open in other browser. Try to ping the website. Try other internet connection.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Enable Bluetooth in mobile and speaker. Search the speaker Bluetooth and connect with speaker over Bluetooth.
What according to you makes you a good candidate for customer service or technical support job? | Learning and implementing.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |