Subject: Tech Support Candidate - Shivam pal Shivam
From: Shivam pal Shivam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Sep 2021 04:51:46 -0400

| | Tech Support Test

Name | Shivam pal Shivam
E-mail | [email-masked]
Phone Number | (91) 9149002396
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Akal information and systems | Rollour engineer | 1 oct | 30900
Previous Employer 1 | Team computers | Technical support | July | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i will check the internet connection is this connecting or not and after reopen the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First open the bluetooth of my phone
Shitch on the speaker
Find device in tmy phone
After find tap to pair the device which i want to connect and after the process device will br connected

What according to you makes you a good candidate for customer service or technical support job? | The main thing in this profile is to have confident about the issue u have handling and build trust you and the  user. This is very important to trust for  troubleshoot
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |