Subject: Tech Support Candidate - Divyanshu Kumar
From: Divyanshu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Sep 2021 01:21:37 -0400

| | Tech Support Test

Name | Divyanshu Kumar
E-mail | [email-masked]
Phone Number | (91) 6397217612
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noorpur (Bijnor) UP.
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

To solve the error, first of all figure out where the problem is
* Open the new tab and check to see if u can load another website then continue to next step
* Launch another browser ,and try to open the site you were having problem with.
* If the problem only happens with certain websites
*Try to clearing firefox's cookies and cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

* Switch on the bluetooht speaker and also turn on bluetooth of mobile.
*Go to bluetooth setting of your mobile.
* See the list of available devices, if u unable to see the name of speaker's bluetooth then tap on the 'refresh'.
*then tap on the bluetooth name and then tap on the 'pair', the speaker will be connect to tha mobile .

What according to you makes you a good candidate for customer service or technical support job?

the skill makes me good candidate for customer service or technical support job are-
* Persuasive speaking skill
*Adaptability
*Ability to use positive language
* taking responsibility
* Effective listening
etc.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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