Subject: Daily performance summary for LiveSalesman team for Sep 1st, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Sep 2021 09:05:13 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 1st, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 23 | 3 | 26
Hassan Saeed | 0 | 0 | 20 | 4 | 24
Malek Hosan | 0 | 1 | 16 | 7 | 24
Amir Aziz | 4 | 0 | 0 | 0 | 4
Mohammed Abdulwahed | 0 | 7 | 0 | 0 | 7
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 32 | 6 | 38
Yahkoob Erachat | 0 | 0 | 4 | 1 | 5
Asma Salem | 0 | 7 | 0 | 0 | 7
Javed Aslam | 0 | 1 | 8 | 7 | 16
Khaled Sufian | 0 | 2 | 0 | 0 | 2
Maryam Harthy | 0 | 6 | 0 | 0 | 6
Rashid Rashoud | 0 | 2 | 0 | 0 | 2
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Hasan Nour | 4 | 0 | 23 | 0 | 27
RAMI KASSAM | 0 | 0 | 50 | 11 | 61
Syed Ataullah | 0 | 0 | 12 | 2 | 14
samah Alharby | 0 | 0 | 0 | 4 | 4
Grand Total | 8 | 26 | 188 | 45 | 267

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 3
| | Delayed Delivery (HH) | 3
| | Delivery Status | 118
| | Partial Delivery | 1
| | Wrong commitments | 1
| Product Complaint | (blank) | 1
| | Complaint outside Warranty | 2
| | Complaint within Warranty | 13
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 4
| | Refunds after Return | 1
| | Return item not received | 1
| | Return Request Initiation | 7
Customer Services Total | | | 156
No Answer | No Answer | No Answer | 4
No Answer Total | | | 4
PreSales | Other Enquiry | Payment Methods | 4
| | Using Shukran Points | 1
| | Website/App Issues | 3
| Policy Related | Delivery Cost | 1
| | Return Policy | 1
| Product Related | Pricing | 1
| | Product Specification | 20
PreSales Total | | | 31
Grand Total | | | 191

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 1 | 1 | 0 | 0 | 0 | 0 | 2
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 4 | 1 | 0 | 0 | 0 | 0 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 8 | 3 | 2 | 6 | 1 | 8 | 28
Hasan Nour | 0 | 0 | 0 | 1 | 1 | 7 | 9
RAMI KASSAM | 17 | 2 | 1 | 0 | 0 | 3 | 23
Mohd Iqbal | 16 | 2 | 1 | 6 | 2 | 2 | 29
Javed Aslam | 4 | 0 | 0 | 2 | 1 | 0 | 7
Saleh Ahmed | 1 | 2 | 1 | 1 | 1 | 0 | 6
Hassan Saeed | 5 | 0 | 0 | 1 | 0 | 0 | 6
Malek Hosan | 9 | 3 | 1 | 1 | 0 | 0 | 14
Abdulmajeed Alanzy | 3 | 4 | 1 | 0 | 0 | 0 | 8
Mohammed Abdulwahed | 3 | 0 | 1 | 0 | 0 | 0 | 4
samah Alharby | 2 | 0 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 70 | 16 | 8 | 18 | 6 | 20 | 138

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 0 | 1 | 1 | 3 | 0 | 5 | 10
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 4 | 5
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 1 | 1
Javed Aslam | 1 | 0 | 0 | 1 | 0 | 6 | 8
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 1 | 3
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 1 | 0 | 0 | 1
samah Alharby | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mohammed Abdulwahed | 6 | 1 | 0 | 0 | 0 | 0 | 7
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Maryam Harthy | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 11 | 2 | 2 | 5 | 1 | 17 | 38

Please feel free to reach out for any further clarifications.