Subject: Daily performance summary for LiveSalesman team for Sep 1st, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Sep 2021 09:01:13 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 1st, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 20 | 0 | 5 | 28
Waseem Ahemad . Khan | 0 | 1 | 11 | 0 | 0 | 12
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 3 | 0 | 0 | 0 | 0 | 3
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 1 | 4 | 21 | 0 | 12 | 38
Abu Sufian | 0 | 9 | 48 | 0 | 0 | 57
Jok Kuol | 0 | 6 | 35 | 0 | 0 | 41
Mohd Iqbal | 0 | 1 | 0 | 0 | 0 | 1
Yahkoob Erachat | 0 | 2 | 18 | 0 | 8 | 28
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Maryam Harthy | 0 | 0 | 0 | 0 | 0 | 0
Rashid Rashoud | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 1 | 1
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 4 | 4
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 4 | 26 | 153 | 0 | 30 | 213

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 3
| | Delayed Delivery (HH) | 2
| | Delivery Status | 44
| | Reschedule Delivery | 2
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 11
| Refunds and Cancelations | Cancelation | 6
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return Request Initiation | 3
Customer Services Total | | | 74
Live Sales | Pre-Sale | Help placing new order | 2
Live Sales Total | | | 2
Mattress Related Total | | | 2
Mattress Related | Post-Sales | Product Complaints | 2
No Answer Total | | | 7
No Answer | (blank) | (blank) | 2
| No Answer | No Answer | 5
PreSales | (blank) | (blank) | 1
| Other Enquiry | Offers | 3
| | Payment Methods | 2
| | Store Availability | 15
| | Store Location | 2
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 4
| Product Related | Combo | 2
| | Product Specification | 66
PreSales Total | | | 97
Grand Total | | | 182

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 6 | 1 | 0 | 0 | 0 | 0 | 7
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 9 | 1 | 0 | 0 | 0 | 0 | 10

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 10 | 2 | 0 | 0 | 1 | 1 | 14
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 1 | 0 | 0 | 1 | 5
Jok Kuol | 6 | 0 | 0 | 1 | 1 | 0 | 8
Mohammad Faizan | 0 | 3 | 1 | 0 | 1 | 0 | 5
Ankit Kumar | 8 | 3 | 1 | 1 | 1 | 0 | 14
Mohammed Ali | 0 | 0 | 1 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 1 | 1 | 0 | 0 | 0 | 0 | 2
Mohd Iqbal | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 29 | 9 | 4 | 2 | 4 | 2 | 50

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 3 | 1 | 0 | 0 | 0 | 0 | 4
Radhika Jawle | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Ankit Kumar | 7 | 0 | 0 | 0 | 0 | 0 | 7
Yahkoob Erachat | 7 | 0 | 0 | 0 | 0 | 0 | 7
Grand Total | 21 | 1 | 0 | 0 | 0 | 0 | 22

Please feel free to reach out for any further clarifications.