Subject: Tech Support Candidate - Ananya Das
From: Ananya Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Sep 2021 18:49:19 -0400

| | Tech Support Test

Name | Ananya Das
E-mail | [email-masked]
Phone Number | (+91) 8617418916
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Neb Sarai, New Delhi-110068
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check if the browser is working for another website by opening new tab. If the website loads, then the problem is in website (www.ndtv.com). If the other side does not load, open a different browser like Internet Explorer or Microsoft Edge. If the site works in   another browser, then the problem is in my browser. If the site does not work in another browser,  then the problem happens in all the web browsers.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch the speaker's power button on and press on the pairing button or Bluetooth button. Now, on the phone, from the notification bar, turn on the Bluetooth and go to the Bluetooth settings. Check for available devices to connect and see for the speaker's name. The name will be visible under nearby devices. Pair with the device and the speaker is connected to the mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | According to me, I am a good candidate for customer service or technical support job because I have a good command over English, Hindi, Bengali and Nepali, have good communication skills, am flexible and adaptable, and most importantly patient.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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