Subject: Tech Support Candidate - Saleem Malik
From: Saleem Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Sep 2021 15:15:31 -0400

| | Tech Support Test

Name | Saleem Malik
E-mail | [email-masked]
Phone Number | (70065) 68276
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Srinagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AMAZON | L3 Investigator | Still working | 25000
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check the website if i have written it correctly or try http:// in place of www. Then i will check
my internet connection if it is working or not.Then will clear the cache of my browser if it is still not working, then i will try to open the website in other browsers, if not then will i check if the website is down for only me or for everyone.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth on my phone switch on the speaker device put it on wifi/bluetooth mode  . Pair the two devices play the sound or track in my phone n adjust the volume
What according to you makes you a good candidate for customer service or technical support job? | I have good communication skills . I am Quick learner, also i have got healthy working experience in different markets like IN,UK,US . I belong to fraud management n business investigation team that has provided me lot of customer centric knowledge and experience. My job is related to internet and its use or Abuse which has inculcated in my technical skills and experience as well. So i think if not the exact person but i can appropriate to your requirements.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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