Subject: Tech Support Candidate - shivangi goyal
From: shivangi goyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Sep 2021 14:20:24 -0400

| | Tech Support Test

Name | shivangi goyal
E-mail | [email-masked]
Phone Number | (+91) 8700855451
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | shahdara
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | IBM | service desk profile | 14th August |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. check my internet connection that it is working properly or not.
2. If yes then check another sites also
3.if all site are working fine then shut down the computer
4. restart the computer and check

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.open my bluetooth in phone nd speaker too
2. scan devices on my phone
3. pair up with the speaker device name

What according to you makes you a good candidate for customer service or technical support job? | my technical field experience and my studies jn technical field
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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