Subject: Tech Support Candidate - Deepak Pal
From: Deepak Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Sep 2021 14:11:22 -0400

| | Tech Support Test

Name | Deepak Pal
E-mail | [email-masked]
Phone Number | (+91) 8287546353
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi at sangam vihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
ITIL Tools

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IPM India wholesale trading P. Ltd. | Technical Analyst | Currently working | 16000
Previous Employer 1 | Digital Empowerment Foundation | Assistance Network Engineer | March 2019 | 15500
Previous Employer 2 | Blue Dart | DEO | December 2017 | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Base on my skill i'll take below steps

1. I'll check internet connectivity.
2. otherwise make sure the website URL is corrects or
not
3.And i'll try to open website to other browser.
4. otherwise clear to browser history and open it again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps:-
1. Open BT speaker with open BT
2. open mobile phone BT and search BT devices.
3. when we get BT in mobile phone.
4. Then need to pair it with mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

Me make this think.
First Listen to user issue then ask him related question according your skill knowledge.
and then provide Solution according to your skill.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |