Subject: Tech Support Candidate - MOHD ATIUSSAMAD
From: MOHD ATIUSSAMAD <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Sep 2021 12:58:00 -0400

| | Tech Support Test

Name | MOHD ATIUSSAMAD
E-mail | [email-masked]
Phone Number | (91) 9110127091
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Abulfazal Nagar near Okhla vihar metro station (New Delhi)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Excel,HTML

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I think that we should take first step restart the device .This clears caches, and forces the device  re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.second step if can not workt firstly Make a sure the
Internet connection works .we will check another browser , sometimes website link very slow so don't properly work . If follow the all step I think problem are solve

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly swipe down from the top of the screen and click the blutooth options , if do not show the blutooth options swipe then we should be tab setting option and click the device option then show blutooth option click the ON option .
Touch and hold the blutooth .In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected"

What according to you makes you a good candidate for customer service or technical support job? | The candidate understands how both skills play a role in the job. For example: “First, let me say that customer service skills are very important.candidate must all knowledge about customer service or technical support and good communication skills between customer and customer service . We will easily find out customer problem and solve customer problem
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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