Subject: Tech Support Candidate - Rajvendra Verma
From: Rajvendra Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Sep 2021 11:49:27 -0400

| | Tech Support Test

Name | Rajvendra Verma
E-mail | [email-masked]
Phone Number | (74093) 45921
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Agra
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If you find any error in currently open webpage then you should follow these steps -
1) you should check your internet connection .
2) if internet is connected with your mobile but it show error .
3) in case of third , you should check your internet signal strength .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Settings app.

Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.

Screenshots from an Android device showing the Bluetooth toggle switch
Select Bluetooth to view the options.

Select Pair new device to place the Bluetooth device in pairing mode.

Look for the Bluetooth speaker's name on the list. Be patient as it may take a moment to show up.

What according to you makes you a good candidate for customer service or technical support job? | A good candidate have a quality to satisfy his or her customer .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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