Subject: Tech Support Candidate - Puja kumari
From: Puja kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Sep 2021 02:51:38 -0400

| | Tech Support Test

Name | Puja kumari
E-mail | [email-masked]
Phone Number | (+91) 7703945037
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | laxmi nagar , delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

step 1: check the web address in the address bar to make sure you are going to the right webpage.
step 2: if you are right then try to open the same webpage on another computer connected to the same network.
step 3: if you can't see the webpage on any computer , check if you are connected to the internet. If you are connected then webpage might be down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step 1: swipe down from the top of the screen.
step 2: make sure Bluetooth is turned on.
step 3: touch and hold Bluetooth.
step 4: in the list of paired devices, tap a paired but unconnected device.
step 5: when your phone and bluetooth device are connected, the device shows as "connected".

What according to you makes you a good candidate for customer service or technical support job? | it should be our academic qualification like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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