Subject: Tech Support Candidate - Aman Ali
From: Aman Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Sep 2021 02:27:08 -0400

| | Tech Support Test

Name | Aman Ali
E-mail | [email-masked]
Phone Number | (+91) 9927577727
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jasola New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 3i infotech | Team Leader | 31/8/2021 | 28000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first we trying to checked the website name enter the correct sapling after that we check the network connection after that we trying the correct IP configuration enter  in the network setting

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step1.
first of all tour on the Bluetooth in the mobile and speaker.

step2.
search the bluetooth speaker  in the mobile phone bluetooth paired devices section.

step3.
select the right name as per bluetooth speaker name. and connect

step4. Enter the pass code if required and done.

What according to you makes you a good candidate for customer service or technical support job?

knowledge of  troubleshooting shooting skills.

knowledge of different  operating system.

hardware knowledge of system.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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