Subject: Daily performance summary for LiveSalesman team for Aug 31st, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Sep 2021 09:05:11 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 31st, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 4 | 7 | 3 | 14
Hassan Saeed | 0 | 3 | 5 | 0 | 8
Mohammed Abdulwahed | 3 | 14 | 0 | 5 | 22
Mohd Iqbal | 0 | 0 | 40 | 9 | 49
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 1 | 0 | 0 | 1
Khaled Sufian | 0 | 3 | 0 | 0 | 3
Maryam Harthy | 0 | 2 | 0 | 0 | 2
Rashid Rashoud | 0 | 2 | 0 | 0 | 2
Yahkoob Erachat | 0 | 1 | 12 | 3 | 16
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 59 | 6 | 65
Saleh Ahmed | 0 | 0 | 30 | 1 | 31
Limia Alqarny | 0 | 0 | 0 | 16 | 16
Grand Total | 3 | 30 | 153 | 43 | 229

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | Day of Delivery - Status | 4
| | Delayed Delivery (HH) | 1
| | Delivery Status | 86
| | Partial Delivery | 2
| Product Complaint | Complaint within Warranty | 11
| Refunds and Cancelations | Cancelation | 6
| | Refunds after Return | 9
| | Return Request Initiation | 9
Customer Services Total | | | 129
PreSales | Other Enquiry | Store Location | 4
| | Using Shukran Points | 5
| | Website/App Issues | 4
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| Product Related | Product Specification | 23
PreSales Total | | | 38
Grand Total | | | 167

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mohammed Abdulwahed | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 5 | 0 | 0 | 0 | 0 | 0 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 9 | 5 | 5 | 5 | 2 | 7 | 33
Hasan Nour | 0 | 0 | 0 | 1 | 2 | 8 | 11
RAMI KASSAM | 8 | 3 | 2 | 0 | 1 | 3 | 17
Saleh Ahmed | 4 | 4 | 0 | 1 | 1 | 1 | 11
Mohd Iqbal | 13 | 5 | 1 | 4 | 2 | 1 | 26
Javed Aslam | 0 | 0 | 1 | 3 | 1 | 0 | 5
Malek Hosan | 3 | 3 | 1 | 2 | 0 | 0 | 9
Hassan Saeed | 3 | 1 | 0 | 1 | 0 | 0 | 5
Abdulmajeed Alanzy | 6 | 2 | 0 | 0 | 0 | 0 | 8
Mohammed Abdulwahed | 4 | 1 | 0 | 0 | 0 | 0 | 5
Limia Alqarny | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 51 | 24 | 10 | 17 | 9 | 20 | 131

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 0 | 2 | 0 | 3 | 0 | 5 | 10
Hasan Nour | 0 | 1 | 0 | 0 | 1 | 3 | 5
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 1 | 1
Javed Aslam | 1 | 1 | 0 | 0 | 1 | 8 | 11
samah Alharby | 0 | 0 | 1 | 0 | 0 | 0 | 1
Limia Alqarny | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mohammed Abdulwahed | 12 | 0 | 0 | 0 | 0 | 0 | 12
Maryam Harthy | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hassan Saeed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Rashid Rashoud | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 18 | 5 | 1 | 3 | 2 | 17 | 46

Please feel free to reach out for any further clarifications.