Subject: Daily performance summary for LiveSalesman team for Aug 31st, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Sep 2021 09:01:11 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 31st, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 5 | 20 | 0 | 9 | 34
Waseem Ahemad . Khan | 0 | 1 | 17 | 0 | 0 | 18
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 1 | 0 | 0 | 1
Mohammed Ali | 6 | 0 | 1 | 0 | 19 | 26
Amir Aziz | 1 | 0 | 0 | 2 | 0 | 3
Abu Sufian | 0 | 4 | 45 | 0 | 0 | 49
Jok Kuol | 0 | 3 | 27 | 0 | 1 | 31
Mohammad Faizan | 0 | 5 | 33 | 0 | 0 | 38
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Maryam Harthy | 0 | 0 | 0 | 0 | 0 | 0
Rashid Rashoud | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 3 | 3
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Limia Alqarny | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 7 | 18 | 144 | 2 | 32 | 203

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 6
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 4
| | Delivery Status | 35
| | Missing items\parts | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 13
| Refunds and Cancelations | Cancelation | 3
| | Refund for Other reason | 1
| | Refunds after Return | 3
| | Return Request Initiation | 1
Customer Services Total | | | 73
No Answer | No Answer | No Answer | 5
No Answer Total | | | 5
PreSales | Other Enquiry | Offers | 3
| | Payment Methods | 2
| | Store Availability | 7
| | Store Location | 2
| | Using Shukran Points | 2
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 8
| | Delivery Time | 2
| | Return Policy | 1
| Product Related | Combo | 2
| | Pricing | 1
| | Product Specification | 57
PreSales Total | | | 89
Grand Total | | | 167

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 8 | 0 | 1 | 0 | 0 | 0 | 9
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 8 | 0 | 2 | 0 | 0 | 0 | 10

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 0 | 0 | 0 | 1 | 5
Jok Kuol | 4 | 1 | 1 | 0 | 1 | 0 | 7
Ankit Kumar | 8 | 5 | 1 | 2 | 0 | 0 | 16
Abu Sufian | 9 | 2 | 0 | 1 | 0 | 0 | 12
Mohammed Ali | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mohammad Faizan | 4 | 1 | 0 | 0 | 0 | 0 | 5
Waseem Ahemad . Khan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 31 | 9 | 3 | 3 | 1 | 1 | 48

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 0 | 0 | 0 | 0 | 4
Mohammed Ali | 6 | 0 | 0 | 0 | 0 | 0 | 6
Radhika Jawle | 2 | 0 | 0 | 0 | 0 | 0 | 2
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 1 | 0 | 0 | 0 | 0 | 13

Please feel free to reach out for any further clarifications.