Subject: Tech Support Candidate - Anil Tiwari
From: Anil Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 22:41:41 -0400

| | Tech Support Test

Name | Anil Tiwari
E-mail | [email-masked]
Phone Number | (*91) 9911689394
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | APN Tech | Technical support Excutive | 2014 | 16000
Previous Employer 1 | Team Lease | Desktop support Engineer | 2015 | 18000
Previous Employer 2 | CBSL | Sr. CCE | till now | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First checked Internet connectivity
second this www.ndtv.com link have permission or not in security tool.
third close the website and clear cache, cookies.
then check make sure web page is open properly.
check also error code may be site down from the dedicated company side.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

In android phone wipe down top of the screen
Touch and hold bluetooth.
Then tab pair new device. If it is not found pair new device or tab other device.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | It is all about my attitude that need good listener, My soft skills, always customer feel that i understand his problem when i am empathises, Sympathy to torubled customer. great problem solver, helpful, team builder and also i know how engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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