Subject: Tech Support Candidate - Soni Bharty
From: Soni Bharty <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 22:27:23 -0400

| | Tech Support Test

Name | Soni Bharty
E-mail | [email-masked]
Phone Number | (+91) 8789167419
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Raipur, Chhattisgarh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Edique solutions private limited | Project Monitoring Unit | 30 April 2021 | 14,400
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the network connection
2. If network connectivity is good then, check the updation details of web browser
3. If both connections are good then check the connection with proxy server or VPN, if computer is connected with it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Click on bluetooth Option in mobile to switch on
2. After searching the bluetooth device (i.e; speaker), create a pair
3. After paring, the connection between speaker and mobile is done.

What according to you makes you a good candidate for customer service or technical support job?

1. I have a 1.6 years of experience in L1 support.
2. I am a good learner and multi-tasker.
3. I am a good listener and understand the situation well.
4. I have a capability to close the calls within SLA period.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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