Subject: Tech Support Candidate - Mohit Singhal
From: Mohit Singhal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 22:18:57 -0400

| | Tech Support Test

Name | Mohit Singhal
E-mail | [email-masked]
Phone Number | (+91) 9990608951
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida 78
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Antivirus & BAckup server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland LTD | End user Support | 19/09/2021 | 30000
Previous Employer 1 | Viraj Infotech | It Support Engineer | 05/06/2020 | 21250
Previous Employer 2 | Wipro Infotech | Desktop Management | 15/09/2017 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we will check the error which are geeting after that troubleshoot the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the speaker bluetooth
open mobile phone bluetooth
check the speaker name in mobile bluetooth list
then click on speaker bluetooth name the pair with mobile
after pair the device speaker is connected with Mobile.

What according to you makes you a good candidate for customer service or technical support job? | have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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