Subject: Tech Support Candidate - Soumya Ranjan Panda Soumya
From: Soumya Ranjan Panda Soumya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 16:33:50 -0400

| | Tech Support Test

Name | Soumya Ranjan Panda Soumya
E-mail | [email-masked]
Phone Number | (+91) 7619176398
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Berhampur, Odisha
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infinite Computer Solutions | Support Engineer | 14/10/2021 | 45000
Previous Employer 1 | Alshaya India pvt ltd | Technical Support Engineer | 17/11/2020 | 30000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I should go ahead and find out what is error is showing on the customers screen, then proceed further and do the basic level of browser troubleshooting steps which includes clearing the browser history, reset the browser settings,  Configuration of proxy server settings,  Check the LAN settings, Check the internet Connection settings, Ping the domain name in the command prompt tool and check the IP Connectivity. In the Compatibility settings,Click add the Compatibility site settings, Remove Active X Filtering Components. Then Click on Apply & OK.  Then restart your browser and check,  the issue will be resolved successfully.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth Speaker.
2. Go the Bluetooth Settings.
3. Click on ADD a Bluetooth device, then it automatically starts searching for the new devices which are located nearby.
4.Once the device(bluetooth speaker) is identified, click on connect.
5. Then click on pairing the Bluetooth device(bluetooth speaker) .
6. Once it got paired,  the mobile phone gets connected with the Bluetooth speaker successfully.

What according to you makes you a good candidate for customer service or technical support job? | According to me,  a good candidate should provide a high level priority towards the customer and resolve the issue within the SLA time in order to provide a great level satisfication towards customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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