Subject: Tech Support Candidate - Priyanshu Singh
From: Priyanshu Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 15:39:46 -0400

| | Tech Support Test

Name | Priyanshu Singh
E-mail | [email-masked]
Phone Number | (91) 9821974211
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Palam Colony New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix | Customer Service Associate | 02/03/2021 | 19000
Previous Employer 2 | PCC Softech Private limited | Customer Support Executive | 01/06/2020 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will provide below given troubleshooting steps:-
1. Check the internet.
2. Check your email.
3. Check your web host.
4. Check your registrar.
5. Check your DNS.
6. Check your CMS.
7. Call your web host.
8. Call your developer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect a Bluetooth speaker to mobile phone are :-
1. Swipe down from the top of the screen.
2  Touch and hold Bluetooth .
3. Tap Pair new device. If you don't find Pair new device,
4. check under "Available devices" or tap More Refresh.
5  Tap the name of the Bluetooth device you want to pair with your device.
6. Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Candidate should care about the customers as they are important part of a company. Candidate should be fair in making resolutions and helping customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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