Subject: Tech Support Candidate - Priyanka Verma
From: Priyanka Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 15:35:51 -0400

| | Tech Support Test

Name | Priyanka Verma
E-mail | [email-masked]
Phone Number | (+91) 8826836326
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dilshad Garden Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | MetLife | Sr Associate | 31st Aug'21 | 25377.00
Previous Employer 2 | Ienerziser | JE Technical Support | 3rd Dec'18 | 17200.00

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check internet connection that should be connected property after that I will go in setting of browser with wich we are trying to open website
Open setting menu>click privacy and security>search>clear browsing data
Select cookies and cached data> clear that
And if still facing the same issue then will check with some other browser to open it

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth in speaker device
2.Will go phone settings>Bluetooth>turn on> search for pair new device
3.if found the device name>click on that>device connected successfully

What according to you makes you a good candidate for customer service or technical support job? | I am a quick learner and can handle juggle multiple task at once.i am enthusiastic and my past experience will contribute to the betterment of organization. I am known for being a detail oriented well organized team player I have recieved many perks and rewards for the best performer in my team as I am a consistent performer in my team
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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