Subject: Tech Support Candidate - Pawan Kumar Goswami
From: Pawan Kumar Goswami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 14:27:34 -0400

| | Tech Support Test

Name | Pawan Kumar Goswami
E-mail | [email-masked]
Phone Number | (+91) 9899388924
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Badarpur border New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Telecom.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | |
Previous Employer 1 | NA | | |
Previous Employer 2 | AGIES GLOBAL CUSTOMER SERVICE PVT LTD | CSA | 10/07/2020 | 15

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I have to clear the cache memory from history of browser, also I'll check the Ethernet connection is connected or not and if after this basic troubleshooting I will check IP link and etc.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Click on Bluetooth - Switch On the Bluetooth - pair with speakers .

What according to you makes you a good candidate for customer service or technical support job?

Willingness to help with the right resolution and
Willingness  to learn more

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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