Subject: Tech Support Candidate - Zeya Ekram
From: Zeya Ekram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 13:57:59 -0400

| | Tech Support Test

Name | Zeya Ekram
E-mail | [email-masked]
Phone Number | (+91) 9540622546
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shaheen bagh Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At first I will ask to customer to check their Internet Connectivity if computer is connected to internet. Then ask for internet setting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

At first I have to switch on Bluetooth speaker and than switch on Bluetooth of your mobile phone.
Search Name of Bluetooth speaker in your phone and when name found. Then click on name to connect.

What according to you makes you a good candidate for customer service or technical support job? | My technical knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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