Subject: Tech Support Candidate - hans kumar
From: hans kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 13:34:00 -0400

| | Tech Support Test

Name | hans kumar
E-mail | [email-masked]
Phone Number | (91) 9315009310
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Ashok nagar delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mphasis Limited | Sr desktop support Engineer | 31 august 2021 | 20950
Previous Employer 1 | team computers pvt ltd | Remote support Engineer | 12th may 2021 | 12300
Previous Employer 2 | Honda 2wheelers India | desktop Support Engineer | 7th June 2020 | 10687

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, I will check what kind of error is showing. It may be the particular site is blocked by my company's proxy or firewall or it may be the issue of the certificate. If none site is working then I will ensure my pc is connected to the network.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will start my Bluetooth device and I will turn on the Bluetooth in my phone, then I will search for the Bluetooth device in my phone. I will get lots of Bluetooth devices in range, I have chosen the Bluetooth device to which I want to connect. Hence after pairing with a Bluetooth device I will get connected to the device.
What according to you makes you a good candidate for customer service or technical support job? | I think good technical knowledge and customer handling skills make a person a good candidate for the technical support role.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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