Subject: Tech Support Candidate - Diksha Dwivedi
From: Diksha Dwivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 13:26:19 -0400

| | Tech Support Test

Name | Diksha Dwivedi
E-mail | [email-masked]
Phone Number | (211013) 8004830596
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Allahabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First step i ll see where the problem is occuring if in my browser or in my computer , i ll check the both thing or where showing something related to the browser.

If there is showing that i have not a latest version browser then i ll immediately install the new browser and open the link in the new browser .

And if the link is not working after this process i ll try it in another system to know the my system effiecency.

Again if the problem will occur i ll ask to the person who sent me the link and tell about the problem i m facing with the website link .... Might be the problem or error in the link can be happen.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

In the first step i ll open my phone and activate my bluetooth for the connection of bluetooth speaker .
In the second step i ll on the bluetooth speaker button to make the connectivity near the speaker like my phone' bluetooth  has been activated so when the power will be on in bluetooth speaker the mobile will catch the connection and connected with the phone.

What according to you makes you a good candidate for customer service or technical support job?

I feel like that i possess the quality where i m good in dealing with the customers or clients because i have good communication skill along wIth  convincing power to the customer.

I have a skill to immediately involved with the new people and make them attractive towards me by my talking style and also a good speaker.

I have good knowledge of technical tools like fundamental knowledge of computer and i do that very easily because i hold a diploma course in computer application where i learnt the basic technicality of technology.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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