Subject: Tech Support Candidate - Vaishali Kemani
From: Vaishali Kemani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 13:21:18 -0400

| | Tech Support Test

Name | Vaishali Kemani
E-mail | [email-masked]
Phone Number | (110095) 8287449839
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi (Dilshad Garden)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Ms

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | Na | Na | Na
Previous Employer 1 | Decent decor | Event coordinator | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First will check the issue by clicking on show more then will select window + R then will clear the cache then if the issue will arrive soon then will go the setting of this particular software for example Chrome then will clear the history and data over there then the site will work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Swipe down from the top of the screen.
2) Touch and hold Bluetooth .
3) Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More Refresh.
4)Tap the name of the Bluetooth device you want to pair with your device.
5)Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

"Customer First" is a mantra for any Organisation to suceed in its business. I follow this mantra.  Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
Maintaining professional relationship with the customer. good communication skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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