Subject: Tech Support Candidate - Karthik R
From: Karthik R <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 13:20:27 -0400

| | Tech Support Test

Name | Karthik R
E-mail | [email-masked]
Phone Number | (+91) 9449245106
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
CAS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hinduja Global Solutions | Senior Process Consultant | 06/08/2021 | 17,000 INR
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | NA

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First switch on bluetooth in your phone and connect to your device.

Make sure your bluetooth device is switched on.

What according to you makes you a good candidate for customer service or technical support job? | Challenging and analytical works.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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