Subject: Tech Support Candidate - Kashish Khuller
From: Kashish Khuller <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 13:14:30 -0400

| | Tech Support Test

Name | Kashish Khuller
E-mail | [email-masked]
Phone Number | (201301) 997936646
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 15
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cogito tech llc | Data Annotation specialist | Currently working | 18200
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | My first priority is to check connectivity which I have been using at that point , it could be wi-fi , dongle , through hotsopt. After this my second step would be to rectify my system lagging issue to its ports connectivity. Third step would be clearing extra cookies from the history of the website then again visit the same.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First step would be to switch ON the Bluetooth then make your mobile phone bluetooth should be open side by side. After this get the name of the speaker find it in the options sections of your phones bluetooth page than tap the name matches , then allow it for the pairing.
What according to you makes you a good candidate for customer service or technical support job? | My good listening skills makes me fit for this role , And my active mindset with calm nature to wisely listen the issue then smoothly resolve it with a good humble gesture. Maybe be the first priority for customer services is getting the solutions of the problem but for me what matter is the way you address that same issue with smiling face and humble voice.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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