Subject: Tech Support Candidate - karishma Garga
From: karishma Garga <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 13:04:14 -0400

| | Tech Support Test

Name | karishma Garga
E-mail | [email-masked]
Phone Number | (91) 8698429772
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | guttam Buddha nagar  sector 1 noida extention
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Globiva | cce | 7-10-2021 | 22
Previous Employer 1 | NA | NA | |
Previous Employer 2 | Na | Na | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.but before doing that we need to save all or files so that we do not lose our data.

Make Sure that the Internet Connection Works.

Check if the Website is Down for Everybody or Just Me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Settings app.
Navigate to Connected devices, and turn on the

Bluetooth toggle switch, if it's not enabled.

Select Bluetooth to view the options.
Select Pair new device to place the Bluetooth device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job?

Should be passionate towards works
should be patient and calm
should have the capability to listen to the customer attentively and understand their needs and problems.
candidate should be an active listener.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |