Subject: Tech Support Candidate - Yogendra Singh
From: Yogendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 13:00:30 -0400

| | Tech Support Test

Name | Yogendra Singh
E-mail | [email-masked]
Phone Number | (0571) 8279756890
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sec 49
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | System administrator | Nov 2020 | 21000
Previous Employer 1 | Birlasoft | Technical support | March2019 | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Please check... Your network working..?
Working yes or no.. No please window+R key... Then command cmd... Type. Then write down ip config enter... Show ip address yes or no

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Please go setting of mobile phone then search blue tooth speaker then press key.
What according to you makes you a good candidate for customer service or technical support job? | My opinion candidate knowledge of Hardware and software and network.... All part support.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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