Subject: Tech Support Candidate - Aman Saxena
From: Aman Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 13:00:29 -0400

| | Tech Support Test

Name | Aman Saxena
E-mail | [email-masked]
Phone Number | (0510) 9452665596
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jhansi (U.P.)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ubitech Solutions Pvt Ltd | Web developer | April 2020 | 7000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Wifi is properly connected or, not.
2. Clear all cache & session.
3. Try to reconnect website or, open website in other browser.
4. Will contact customer support of the given website.
5. Will try to get information from other source if, the website is not working.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open speaker's bluetooth.
2. Open mobile's bluetooth.
3. In mobile bluetooth, will search for the name of speaker's bluetooth.
4. Will remove mobile's bluetooth password so, it is easy to connect to speaker's bluetooth.
5. If speaker's bluetooth found then, will connect.

What according to you makes you a good candidate for customer service or technical support job?

1. I have both technical and non-technical knowledge.
2. Troubleshooting experience in technical field.
3. Communication skill.
4. Workholic.
5. Patient.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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