Subject: Tech Support Candidate - sandeep kumar
From: sandeep kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 11:27:39 -0400

| | Tech Support Test

Name | sandeep kumar
E-mail | [email-masked]
Phone Number | (+91) 9988863646
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | abohar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland Limited | Technical support engineer | 20th sep | 28k PM
Previous Employer 1 | Futruesoft solution pvt ltd | system Engineer | 18th march 2019 | 12k PM
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first of all we should check the Internet connectivity in our laptop, if it is working then check the website name , is it correct or not. if correct then we have to check the DNS setting, is it working or not.
Also check the Site blocker in internet explorer settings.
check the connectivity with web server through ping command or traceroute.
check with different browser as well.
clear the cache file & then restart the browser again & then check.
hope it works.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions

What according to you makes you a good candidate for customer service or technical support job?

An extremely motivated and proficient individual with around 3.7 years
of experience in IT industry as a Technical Support
Engineer.
Ability to co-ordinate with a Team and Leadership quality.
I can Easily Adopt any condition or any new process.
Quick Leaner and Dedicative.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |