Subject: Tech Support Candidate - Prachi Verma
From: Prachi Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 11:16:21 -0400

| | Tech Support Test

Name | Prachi Verma
E-mail | [email-masked]
Phone Number | (91) 8840395130
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Remove All Cookies Of Google Chrome Browser

Usually, when you visit a website, cookies will be created and stored in a temporary folder on your computer or device. However, if the cookies are expired or corrupted, you might not be able to access the website, even it’s available. The reason is that invalid cookies sometimes may create an infinite loop when you visit a particular site and prevent you from loading its content.

To solve this problem, you can remove all cookies on your Google Chrome browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all, we have to turn on the power of our bluetooth speaker, then turn on the bluetooth of the phone with which we want to connect.
After that pair with the bluetooth speaker in the device and it gets connected.

What according to you makes you a good candidate for customer service or technical support job? | I am very pen and hardworking person and also friendly so that I can focus more on the customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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