Subject: Tech Support Candidate - karishma Garga
From: karishma Garga <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 09:35:55 -0400

| | Tech Support Test

Name | karishma Garga
E-mail | [email-masked]
Phone Number | (91) 8698429772
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | guttam Buddha nagar  sector 1 noida extention
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Globiva | cce | 7 oct 2021 | 22
Previous Employer 1 | NA | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will try to clear the browsing history
Then I will clear the cookies which we get in the browser after that I will check the browser which is using is updated or not and still the issue is repeated I would try to restart the system after all the steps are done still there is an issue I will contact the customer support because it may be possible that the website must have some downtime issues.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth both on the device and the device which we are trying to connect

After that, we need to go to the Bluetooth option search for the desired Bluetooth we trying to connect

After that, it will ask to pair the device once the pairing is done the bvlutooth will be connected.

What according to you makes you a good candidate for customer service or technical support job?

I have problem-solving skills
I am calm and try to listen to the customer issue and try all my possible steps to assist them
I listen to the customer very attentively along with try to put myself in their situation to understand how it must be felt if I was there in their place.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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