Subject: Tech Support Candidate - Zakaria Mohammed Zakaria
From: Zakaria Mohammed Zakaria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 08:06:29 -0400

| | Tech Support Test

Name | Zakaria Mohammed Zakaria
E-mail | [email-masked]
Phone Number | (110044) 9069479115
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jaitpur
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

To troubleshoot the problem the following steps will be take are as follows:
Step 1: first of all I will try to know whether the server is down due to high traffic. If I get error for all website. Then.
Step 2: I will try to troubleshoot directly from error page.
Step 3: i need to know whether the from is from network service provider or from my device.
Step 4: try to disconnect and reconnect the wifi
Step 5: try using ethernet cable whether networ connection is available or not.
Step 6: restart the router.
Step 7: restart the computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the blutooth speaker.
2 turn on the blutooth of phone.
3.Search the speaker on phone in blutooth section. 4.Recognise the speaker by name or its model.
5. Connect the speaker.

What according to you makes you a good candidate for customer service or technical support job? | I am an active and a good supportive person. Also I am intersting to do such jobs which develope my skills and ability.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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