Subject: Tech Support Candidate - JUNAID NAZIR
From: JUNAID NAZIR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 07:19:54 -0400

| | Tech Support Test

Name | JUNAID NAZIR
E-mail | [email-masked]
Phone Number | (+91) 9596423020
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Currently I live in j&k, but i can relocate.
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 0 | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check the internet connection, either my computer is accessible to internet connection or not. If that was ok next i will set the default browser settings and clear all the browser history and cookies etc. If the browser still don't work properly i will shutdown the computer and restart it again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First switch on the bluetooth speaker, then turn on the bluetooth of phone, the speaker would be discoverable to the phone, pair both the devices with each other, the system would be ready to work.
What according to you makes you a good candidate for customer service or technical support job? | Dealing with full customer satisfaction, behaving like a good human being are the most important things one should go for.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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