Subject: Tech Support Candidate - Supriya Dabral
From: Supriya Dabral <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 07:07:53 -0400

| | Tech Support Test

Name | Supriya Dabral
E-mail | [email-masked]
Phone Number | (91) 7217856591
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Indirapuram Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Associate | 30 September | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Close other tabs , extensions and apps
2. Restart chrome
3. Restart the computer
4. Check for Malware
5. Open the page in another browser
6. Fix network issue and report website issues

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings app
2. Tap the bluetooth option
3. Navigate to connected devices, and turn on the bluetooth toggle switch, if it's not enabled.
4. Select bluetooth to view the options.
5. Select pair New device to place the bluetooth device in paring mode.

What according to you makes you a good candidate for customer service or technical support job?

I have good communication skills
I have problem solving skills
I have writing skills
I have good convenience skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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