Subject: Tech Support Candidate - sahil rathore
From: sahil rathore <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 06:26:02 -0400

| | Tech Support Test

Name | sahil rathore
E-mail | [email-masked]
Phone Number | (91) 8960173963
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I'll  restartcheck my device And if the problem still remains I'll check my internet connection and then I'll go to the site 'downforeveryoneorjustme' and check that its only me or its for everyone.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First switch on the bluetooth from both devices.
Second go to bluetooth settings from mobile phone.
Search the name of the bluetooth speaker (make sure your phones bluetooth is discoverable).
Connect it to your phone.

What according to you makes you a good candidate for customer service or technical support job? | According to me i have a good communication and technical skills through which i can do this job i have a calm and polite tone i can say sorry even if i am not wrong and this makes me very efficient to work as a customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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