Subject: Tech Support Candidate - Vini Kataria
From: Vini Kataria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 06:20:56 -0400

| | Tech Support Test

Name | Vini Kataria
E-mail | [email-masked]
Phone Number | (+91) 9560684707
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BSNL | Apprentice trainee | Working | 5000
Previous Employer 1 | Nil | Nil | Nil | Nil
Previous Employer 2 | Nil | Nil | Nil | N

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will first close that Internet browsing site , then will check my Internet connection and re connect my internet if it wasn’t connected .
After that I will re open that website again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First on Bluetooth of our system that is of speakers,
Then after giving directions by speakers,
We switch on Bluetooth of our mobile phone then connect that to the speakers .

What according to you makes you a good candidate for customer service or technical support job? | Being patient and being communicative .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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