Subject: Tech Support Candidate - Mohammad Aslam
From: Mohammad Aslam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 06:13:16 -0400

| | Tech Support Test

Name | Mohammad Aslam
E-mail | [email-masked]
Phone Number | (+91) 7305330402
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 35
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 : Restart my application (ex : Google Chrome or Firefox, etc)
Step 2 : Check the internet connection. Check whether you are connected to a Wi-FI or Mobile data or Lan etc.
Step 3 : Try opening the website again. If that website is down , Try using other Browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 : Turn the bluetooth speaker on
Step 2 : Turn on the bluetooth option in your mobile or Tablet or PC , then search for the Bluetooth speaker's name.
Step 3 : Click that name of the Bluetooth speaker and Pair it with your device
Step 4 : Now check if it's paired by playing any music

What according to you makes you a good candidate for customer service or technical support job? | Good English and A good attitude towards the customer
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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