Subject: Tech Support Candidate - Amarjeet Kumar
From: Amarjeet Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 05:58:39 -0400

| | Tech Support Test

Name | Amarjeet Kumar
E-mail | [email-masked]
Phone Number | (+91) 7903790723
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Banglore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First let's figure out where the problem is. First I will open new tab and check to see if I can load another website like google.com or any other. If you can't open another site, continue on to the next step.
The second step is I will change the browser, and try to open the site you were having problems with. Next step I will clear all the cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to setting
Tap the Bluetooth option and turn on.
A list of available devices will appear.
If my speaker is not listed, press the button on the speaker that makes it discoverable it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker and that’s it, we’re connected!

What according to you makes you a good candidate for customer service or technical support job? | I have proficient technical and spoken skills. I can handle pressure and customer as well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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