Subject: Tech Support Candidate - Jeewan Gupta
From: Jeewan Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 03:57:44 -0400

| | Tech Support Test

Name | Jeewan Gupta
E-mail | [email-masked]
Phone Number | (+91) 8285146387
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bhajanpura
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Cloud and Big Data

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS Computers Ltd.(NIC project cloud support). | Technical Support Engineer | 31 aug 2021 | 21775
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1). Restart my device, as many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.
2). I'll make that if my internet connection is working or not. For that I'll try any different website like Google.com
3). I'll check if the website is down just for me or for everyone.
4). If it's down just for me then I'll try a different browser or I'll open that website in incognito mode.
5). If the problem still exists then I'll try to open the website (www.ndtv.com) by using a VPN.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect Bluetooth speaker :
1). Put the speaker in pairing mode
2). Switch on Bluetooth on mobile phone
3). Wait for the phone to connect
4). Connect and Play music.

What according to you makes you a good candidate for customer service or technical support job? | I am fully committed, knowledgeable and technical support worker who possesses the necessary skills, qualities and experience to meet the demands of the job description. I take great pride in the work I carry out as a technical support specialist and I believe the problem-solving capabilities, the communication and interpersonal skills, and the attention to detail I possess will ensure I make fast and immediate impact within this role.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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