Subject: Daily performance summary for LiveSalesman team for Aug 30th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 09:05:11 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 30th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 26 | 2 | 28
Ankit Kumar | 1 | 0 | 0 | 0 | 1
Mohammed Ali | 0 | 1 | 0 | 0 | 1
Asma Salem | 0 | 6 | 0 | 0 | 6
Maryam Harthy | 0 | 5 | 0 | 0 | 5
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 1 | 3 | 3 | 7
Mohammed Abdulwahed | 0 | 16 | 0 | 2 | 18
Hassan Saeed | 0 | 3 | 1 | 4 | 8
Khaled Sufian | 0 | 1 | 0 | 0 | 1
Rashid Rashoud | 0 | 3 | 0 | 0 | 3
Radhika Jawle | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 1 | 0 | 1
Mohd Iqbal | 0 | 0 | 45 | 4 | 49
RAMI KASSAM | 0 | 0 | 62 | 9 | 71
Saleh Ahmed | 0 | 0 | 30 | 1 | 31
Syed Ataullah | 0 | 0 | 20 | 1 | 21
Yahkoob Erachat | 0 | 0 | 24 | 8 | 32
samah Alharby | 0 | 0 | 0 | 1 | 1
Grand Total | 1 | 36 | 212 | 35 | 284

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 3
| | Damage during delivery | 3
| | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 4
| | Delivery Status | 115
| | Missing items\parts | 5
| | Partial Delivery | 3
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 18
| Refunds and Cancelations | Cancelation | 9
| | Refund for Other reason | 2
| | Refunds after Return | 5
| | Return item not received | 1
| | Return Request Initiation | 13
Customer Services Total | | | 186
Live Sales | Pre-Sale | Live assist | 1
Live Sales Total | | | 1
No Answer Total | | | 1
No Answer | No Answer | No Answer | 1
PreSales | Other Enquiry | Offers | 2
| | Payment Methods | 2
| | Store Availability | 2
| | Using Shukran Points | 2
| | Website/App Issues | 6
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| Product Related | Product Specification | 31
PreSales Total | | | 47
Grand Total | | | 235

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 3 | 1 | 0 | 0 | 0 | 0 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 2 | 1 | 1 | 9 | 13
Yahkoob Erachat | 6 | 2 | 4 | 4 | 2 | 5 | 23
RAMI KASSAM | 10 | 2 | 1 | 1 | 3 | 2 | 19
Saleh Ahmed | 8 | 2 | 0 | 1 | 1 | 1 | 13
Mohd Iqbal | 10 | 2 | 4 | 2 | 3 | 1 | 22
Javed Aslam | 0 | 0 | 3 | 2 | 1 | 0 | 6
Malek Hosan | 3 | 2 | 2 | 4 | 0 | 0 | 11
Hassan Saeed | 5 | 0 | 1 | 0 | 0 | 0 | 6
Abdulmajeed Alanzy | 4 | 2 | 0 | 0 | 0 | 0 | 6
Mohammed Abdulwahed | 2 | 1 | 0 | 0 | 0 | 0 | 3
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 49 | 13 | 17 | 15 | 11 | 18 | 123

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 0 | 0 | 1 | 1 | 0 | 3 | 5
Javed Aslam | 1 | 0 | 0 | 2 | 1 | 7 | 11
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 2 | 0 | 0 | 0 | 1 | 1 | 4
samah Alharby | 0 | 1 | 0 | 1 | 0 | 0 | 2
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 1 | 0 | 0 | 0 | 1
Limia Alqarny | 0 | 1 | 0 | 0 | 0 | 0 | 1
Rashid Rashoud | 3 | 0 | 0 | 0 | 0 | 0 | 3
Maryam Harthy | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mohammed Abdulwahed | 6 | 0 | 0 | 0 | 0 | 0 | 6
Asma Salem | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hassan Saeed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 17 | 2 | 2 | 4 | 2 | 12 | 39

Please feel free to reach out for any further clarifications.