Subject: Daily performance summary for LiveSalesman team for Aug 30th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Aug 2021 09:01:12 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 30th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 12 | 0 | 2 | 17
Waseem Ahemad . Khan | 0 | 1 | 26 | 0 | 0 | 27
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 4 | 9 | 27 | 0 | 1 | 41
Mohammed Ali | 5 | 0 | 8 | 0 | 19 | 32
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Maryam Harthy | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 11 | 49 | 0 | 0 | 60
Jok Kuol | 0 | 6 | 29 | 0 | 1 | 36
Amir Aziz | 0 | 0 | 0 | 4 | 0 | 4
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Rashid Rashoud | 0 | 0 | 0 | 0 | 0 | 0
Radhika Jawle | 0 | 0 | 0 | 0 | 7 | 7
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 9 | 30 | 151 | 4 | 30 | 224

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 3
| | Delivery Status | 53
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 7
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 1
| | Refunds after Return | 5
| | Return item not received | 1
| | Return Request Initiation | 3
Customer Services Total | | | 78
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 6
No Answer Total | | | 7
PreSales | Other Enquiry | (blank) | 1
| | Offers | 5
| | Payment Methods | 2
| | Store Availability | 6
| | Store Location | 1
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 5
| | Delivery Time | 2
| Product Related | Combo | 1
| | Pricing | 4
| | Product Specification | 74
PreSales Total | | | 103
Grand Total | | | 188

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 1 | 3
Mohammed Ali | 4 | 1 | 0 | 0 | 0 | 0 | 5
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 7 | 1 | 0 | 0 | 0 | 1 | 9

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 5 | 1 | 1 | 0 | 1 | 0 | 8
Mohammad Faizan | 3 | 1 | 1 | 0 | 1 | 0 | 6
Ankit Kumar | 13 | 1 | 0 | 2 | 0 | 0 | 16
Abu Sufian | 12 | 0 | 1 | 1 | 0 | 0 | 14
Mohammed Ali | 0 | 1 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 36 | 4 | 3 | 3 | 2 | 0 | 48

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 8 | 2 | 1 | 0 | 0 | 1 | 12
Ankit Kumar | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 0 | 0 | 0 | 0 | 5
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Radhika Jawle | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 16 | 3 | 1 | 0 | 0 | 1 | 21

Please feel free to reach out for any further clarifications.