Subject: Tech Support Candidate - Kirti Yadav
From: Kirti Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Aug 2021 11:31:15 -0400

| | Tech Support Test

Name | Kirti Yadav
E-mail | [email-masked]
Phone Number | (+91) 6391615165
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Basic
Ms word

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Customer service | Telecaller | 2021 July | 18,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As a regular, computer user I would like to research that website, if again I am facing the same problem so I will try to fix my network and prefer the opening capability of that website. Might be that website is not suitable comfortable with any browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Swip down the top of the screen, then touch and hold Bluetooth, tap pair new device if you do not find pair new device check under Available device tap more refresh, then tap the name of of the Bluetooth device you want to pair in your phone.
What according to you makes you a good candidate for customer service or technical support job? | According to my, a good candidate should resolve the customer's problem. The ideal candidate tends to be passionate about their work and get enjoyment and pleasure out of it. Tendency to behave in an uncompromising and honest, moral, and ethical manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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